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HOTEL BOOKING QUESTIONS
Top Questions
1. How can I find the hotel of my interest at www.Vietnamhotels.net ?
2. What does the room rate include?
3. Are the rates displayed on Vietnamhotels.net per person or per room?
4. Are taxes and service charges included in the room rates?
5. Why do I fully pay my reservation in advance?
6. How many ways of making payment are there?
7. How do I make my reservation? What is reservation process at Vietnamhotels.net?
8. Is there a limit to the number of rooms I can book in one reservation?
9. Are the rooms free of charge for children?
10. How can I change or cancel my reservation?
11. What is Single room?
12. What is Twin room?
13. What is Double room?
14. What is Triple Room?
15. What is ROH?
16. What is a Standard?
17. What is a Superior?
18. What is a Deluxe?
19. What is a Suite?
20. What is King-sized bed?
21. What is Queen-sized bed?
22. What is Extra bed?
Searching
23. How can I find the hotel of my interest at www.Vietnamhotels.net ?
24. Where can I find the phone number of a hotel?
25. How can I find the price of a hotel room (hotel room rate)?
26. Can I search hotels by price?
27. How can I find the location of the hotel?
28. Where can I find the address of the hotel?
Pricing
29. What does the room rate include?
30. Are the rates displayed on Vietnamhotels.net per person or per room?
31. Are taxes and service charges included in the room rates?
32. Is breakfast included in the room rate?
33. Do I pay the full price for my child(ren)?
Payment
34. Why do I fully pay my reservation in advance?
35. When and how much will you charge my card?
36. How many ways of making payment?
37. Can I make a reservation for myself using someone else\'s credit card?
38. What credit cards do you accept? Is it safe to use my credit card?
39. The credit card that I use to make a reservation is invalid or transaction is pending. What should I do?
40. My credit card number is correct, but the online payment gate (Onepay) does not accept? What is the problem?
41. How do I know whether you can successfully charge my credit card or not?
Making a reservation
42. How do I make my reservation? What is reservation process at Vietnamhotels.net?
43. Can I make a reservation directly with the hotel?
44. How does Vietnamhotels.net process my booking at the weekends/national holidays?
45. What should I do if there are not rates for the dates I would like to book?
46. How can I make a Special Request (Bed Type, Non-Smoking, Room Location, room on a certain floor or dietary needs, etc.)? Can I request pick-up service?
47. Is there a limit to the number of rooms I can book within a reservation? In this case, how and when do I have to submit the reservation?
48. Can I book the room within a day? What is the minimum time between the booking and check-in time?
49. Does Vietnamhotels.net provide airport pick-up service? How do we use this service? Does the airport pick-up service fee include in the room rate?
50. Can I book more than 10 rooms with the same room types? If it is not possible, what is the minimum rooms I can book?
----Hotel facilities
51. Are all the facilities/services in the hotel room free? If not, which is free or charged? Are we charged by the hotel or Vietnamhotels.net?
52. Does the hotel have the recreation services and food & beverages for children?
53. Can I order the hotel cook for my infant?
54. Can I cook in the hotel room or just borrow the hotels’ tools to cook in the hotel kitchen?
55. Is parking available? Is it free of charge?
56. How can I know that the hotel has parking facilities and how can I reserve it?
57. Can the hotel store my luggage before check-in and/or after check-out?
58. How do I find out if a hotel has a certain facility that I require, e.g. a lift?
59. Are all the facilities in the room that I have booked guaranteed?
60. Can I request an extra bed in the hotel room and is it free of charge? If not, to whom do I pay the extra fee, the hotel or Vietnamhotels.net?
61. If I do not remember to inform about the extra bed required, can I order it after check-in? With whom can I order extra bed then, Vietnamhotels.net or the hotel?
----Child policy
62. Are the rooms free of charge for children?
----Check-in and Check-out hotel
63. What is the check-in/out time? Can check in a bit earlier and/or check out a bit later? Is it charged or not?
----Service offered
64. What type of customer service is offered by Vietnamhotels.net?
Confirming a Reservation
65. How long does it take Vietnamhotels.net to confirm your booking?
66. How can I prove the hotel that my booking is successful? What is \"hotel voucher\"?
67. If I have lost my voucher, what should I do?
68. How can I check my booking request/status for a hotel? What is \"My Booking\" and how do I use it?
69. I have booked a hotel room and finished the payment but I did not receive any confirmation via email. What should I do?
Cancelling/Changing a reservation & Refund
70. What is your hotel cancellation/amendment and refund policy? Is my cancellation/amendment charged?
71. How to change or cancel my reservation?
72. If after payment completion, I would like to change the room types, do I inform the hotel directly or Vietnamhotels.net? If the price of the new selected room is cheaper than the formerly-booked one, will I receive the difference?
73. How do I know that my booking has been cancelled?
74. If my paid reserved room is occupied, do I receive the refund?
75. How do I get the refund for cancellation?
Submitting Hotel Reviews/Comments
76. What are the guidelines for writing a review/comment? What can I write in the review?
77. Why should I write a review?
78. Is there a deadline for writing and submitting my review?
79. Will my review be edited?
80. Where will I find the review on the site?
81. Why can’t I see my review anymore?
82. Do I have to register or create an account to write a review?
83. Do I need to stay at a hotel to write a review?
84. Do I need to give any identifiable information in the review?
85. What is Vietnamhotels.net’s privacy statement?
86. What is the difference between a guest rating (through the reviews) (if any) and the star ratings?
CRUISE BOOKING QUESTIONS
Cruise Terms and Vocabulary
1. What is Cruise/Cruising?
2. What is a River cruise/Cruising?
3. What is cruise line?
4. How many ships/boats are there in Vietnam?
5. What is Cabin?
6. What is a Single Cabin?
7. What is a Double Cabin?
8. What is a Twin Cabin?
9. What is a Triple Cabin?
10. What is a Standard Cabin?
11. What is a Superior Cabin?
12. What is a Deluxe Cabin?
Cruise information
13. Which cruise line should I choose?
14. What\'s the best time to cruise?
15. Are cruise itineraries subject to change?
Cruise facilities/services
16. What facilities/ services does a typical cruise provide in the cabin?
17. Can I bring my food and drinks on board?
18. During the itinerary, while on board, could I jump out to swim in the river/sea? And will I be protected by the boat if an accident occurs?
19. Does the boat have life-jacket? Does it have a salvor?
20. Does the boat have travel insurance?
21. Does the boat have recreation and food & beverages for children?
22. Can I order the boat to cook for my infant?
23. Can I cook in the cabin?
24. Can I purchase additional services, such as cruise line transfers or pre/post cruise hotel stays online?
25. Can I celebrate a special occasion of ourselves?
26. What if I have special dietary needs such as vegetarian or seafood allergic peoples? Can I order special diets?
Cruise destinations
27. Which destinations Vietnamhotels.net develop in cruise services?
28. Can I order the boat to stop at my favorite place or follow the cruise itinerary?
Cruise length
29. What is the maximum duration of a cruise?
30. What is the minimum duration of a cruise?
31. Can we order the boat to extend or lessen the duration?
Cruise Reservation process
32. How long in advance should I book a cruise?
33. How will I know that my paid reservation is confirmed?
34. What if I encounter an error or my computer crashes while making a reservation?
35. How can I know that have I booked correctly so that I can continue with making payment?
36. How long does it take to receive your confirmation for my cruise reservation?
37. How does the boat know that my booking is confirmed with Vietnamhotels.net?
38. If the cruise does not meet my requirement, do I get the refund?
Pricing
39. What\'s included in my cruise fare?
40. What\'s NOT included in my cruise fare?
41. Why is it so expensive for one person to travel alone with the cruise?
Payments
42. Why do I fully pay my reservation?
43. When and how much will you charge my card?
44. How many ways of making payment?
45. Can I make a reservation for myself using someone else’s credit card?
46. What credit cards do you accept? Is it safe to use my credit card?
47. The credit card that I use to make a reservation is invalid or transaction is pending. What should I do?
48. My credit card number is correct, but the online payment gate (Onepay) does not accept?
49. How do I know whether you can successfully charge my credit card or not?
----Check-in and Check-out cruise
50. What is the Check-in and Check-out time?
----Child policy
51. Is free of charge for child(ren)? If not, how can be it charged?
52. Will my infant be charged the full cruise fare?
53. Do cruise itinerary offer activities for kids?
Cancellation & Refund
54. How far in advance should I cancel a cruise? Is it free to cancel? Am I charged for this refund?
55. How do I get the refund for my cancellation?



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