Terms and Conditions – Vietnamhotels.net


By using this site, by making reservation with Vietnamhotels.net, you acknowledge reading and accepting these Terms & Conditions and agree not to violate our policies.

The terms "we", "us" and "company" refer to www.Vietnamhotels.net, an online portal for hotel information and reservation in Vietnam. "You" refers to the individual person creating an account with us and/or making a reservation through us. This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the reservation is made. Your use of this website including the use of your booking, your account, and the site information, constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website.




www.Vietnamhotels.net offers all travel services including hotel reservation and extra services (visa approval letter, airport transfer and city tours) for all who want to visit Vietnam. Together with this, clients are provided with free consultancy service and information related to traveling in Vietnam. Our top goal is to facilitate all visitors to Vietnam with all the best arrangements during their stay here. Details of our services are as follows:

1.1. Hotel reservation

We offer you the top online portal for domestic hotel information, www.Vietnamhotels.net. Through the website, you can gather yourself all required information of almost all hotels in Vietnam (ranging from 2 to 5 stars) such as detailed hotel description, room descriptions and facilities, general hotel facilities and services, clear and updated rates (prices) for each room type, and transparent photos of your interested hotel, etc. You may base on this to evaluate and select the best hotel.

As professionals and locals in hotels and travel in Vietnam, we have evaluated and contracted with only the qualitative and good-priced hotels. Using our service, you are ensured to be served at best and to stay in the hotel as per your wishes, and enjoy your time in Vietnam. To book a room now, just fill out the online form at www.Vietnamhotels.net , or just call us at (+84) 2473.005.333 or hotline 0989 383 767

1.2. Travel guide/Activities in Vietnam

Besides the main services of hotel reservation, we also provide you with free consultancy of Vietnam travel and customized tours at your request. The tour information is available at the Travel guide http://vietnamhotels.net/travel-guide and Activities http://vietnamhotels.net/activities. If you need a tour now, just call us at (+84) 2473.005.333 or email us at [email protected] to get detailed guide.

1.3. Extra Services


For providing clients with the full and best arrangements during their stay in Vietnam, we are honor to introduce our extra services on www.vietnamhotels.net; that is: visa approval letter, airport transfer and city tours.

Visa on arrival: In co-operation with www.vietnam-visa.com, we offer Vietnam visa on arrival for those who are planning to enter Vietnam by air. To apply for Vietnam visa on arrival service, you are kindly advised to follow steps at http://vietnamhotels.net/extra-service.html.

Airport transfer: Our careful, well-trained and friendly drivers will chauffeur you from the international airport you arrive (in Hanoi, Ho Chi Minh City and Da nang) to your required destination quickly and safely.

City tour: Our daily city tours guide you to enjoy the beauty of those famous and big cities in Vietnam (such as Hanoi, Ho Chi Minh City, Hoi An, Da nang, Nha Trang, Mui ne, etc.). The tours available at our website should cover most of the must-see attractions in each city.

Should you need to use our extra services above, just call us at (+84) 2473.005.333, or email us at [email protected] to get the free consultancy.



The content and information on this website, including hotels, cruises, and tours information, price and availability of hotel booking, cruise reservation, customized tours services, and all other travel-related news and information, as well as the infrastructure used to provide such content and information, is proprietary to www.Vietnamhotels.net. Besides, our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose. If you are using this website, you must agree not to use its contents or information for any commercial or non-personal purposes (direct or indirect), and unlawful or prohibited purposes.

In case you may make copies of your hotel information (and related documents), travel or services provided through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, or services obtained from this website. If you are a hotel or any third-party that needs our information for commercial purpose, you must refer to us for permission and note our link.

If you are using the information on our website, you must agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- You or on your behalf in excess of the liability described above; or
- By third parties as a result of
+ Your breach of this agreement or the documents referenced herein;
+ Your violation of any law or the rights of a third party; or
+ Your use of this website


Since www.Vietnamhotels.net collected the information from the hotels in Vietnam, its information and services may include inaccuracies or typographical errors, which may be due to the suppliers. Hence, we do not guarantee the accuracy of and disclaim liability for the inaccuracies related to hotel, hotel property, cruise, automobile, and other product descriptions and lists of hotel amenities and other product descriptions published on this website. The hotel ratings displayed on this website are only general guidelines, and www.Vietnamhotels.net does not guarantee the accuracy of the ratings. Changes are periodically added, and accordingly www.Vietnamhotels.net will make improvements and/or changes on the website.



To make an online reservation, you are advised to follow these steps:

- Search for preferred hotel(s) by selecting city, check-in date, number of night(s) and/or entering hotel’s name in Search box at homepage.

- Click Check rates to see full price of each room type

- Select the number of room and click Book it now, you will be transferred to Booking process

- Step 1 (Guest and Contact Details): Fill in all required information including guest and contact details, email, phone number… then click Continue.

- Step 2 (Added Services Selection): Select available Extra services you would like to use (Airport transfer, Visa on arrival, City tour) and enter promo-code (if any) then click Continue. Anytime during Step 1 and Step 2, you can review your booking details at the right column of the website.

- Step 3 (Review and Payment): Review all your booking details and make sure all information is correct before making the payment. Right af

Processing time:

Please be noted that ONLY AFTER receiving your full payment confirmation can we process your booking. Normally, confirmation emails will be sent to you within 12 working hours.

If your online reservation is made on National Holidays or at Weekends (Saturday and Sunday), the booking will be processed until the day after. Thus, in this case, kindly call us at our hotline (+84) 989 383 767 to ensure the availability.

Working hour (Vietnam Standard Time is GMT +7):

Monday to Friday: 8.30 am to 5h30 pm

Saturday: 8.30 am to 11.30 am


4.1. Rates

• Unless specified otherwise, rates are quoted in Vietnamese Dong (VND) and US dollars.  The room rates are for double/twin or single occupancy; breakfast, 10% value added taxes (VAT) and 5% service fee are inclusive.
• All hotel room rates include meal plan. If hotels quote the room rate with breakfasts at a package price, the hotel will not refund you breakfast’s cost whatever you use it or not.
• The room rates exclude extra guest/children charges and expenses of a personal nature such as laundry, telex, telephone calls, fax services, bar, massage expenses, etc.

4.2. Currency converter

Currency rates are based on the available source published on our website and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but www.Vietnamhotels.net does not warrant or guarantee such accuracy. We do not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.


www.Vietnamhotels.net accepts the following payment methods:

Through all major Credit cards (through ONEPAY): You can purchase directly on our website when your booking is completed, or we can provide you with a secure link via email after the services have been confirmed. In both ways, we will only proceed with the payment after your reconfirmation.

Bank transfer: Bank transfers can be made from your bank account abroad. Details of our bank account are as follows:

Account name: Vietnam Discovery Travel Joint Stock Company (Discovery Travel., JSC)
Account No. 0491370400939 (pay by VND)
0491000400940 (pay by USD)
Bank name: Vietcombank, Thang Long Branch, Lang Ha, Cau Giay District, Hanoi


Western Union: We accept payment through any banks worldwide using Western Union service. We will send you our receipt details and then will need the control number from you to finalize the receipt of payment. You can settle the Payment by using www.westernunion.com/info/selectCountry.asp (You can use cash, credit card, your bank account or cheques - the service fees at your side).

Or pay in cash at our office:

Vietnam Discovery Travel JSC
Address: 23rd Floor, Vinaconex 9 Tower, Pham Hung Street, Me Tri Ward, Nam Tu Liem District, Hanoi, Viet Nam
Office number: (+84) 2473.005.333
Working hour: + Monday - Friday: 8:00 am - 6:00 p.m
                          + Saturday: 8:30 am - 12:00 a.m
(Vietnam Standard Time is GMT +7)









By making a reservation with a hotel or booking any extra service at www.Vietnamhotels.net , you accept and agree to the relevant cancellation and refund policy of that hotel/service. Please be kindly informed that you may be charged for your cancellation in accordance with the hotel’s cancellation and refund policy. Hence, we recommend that you carefully read.

Your selected hotel’s specific cancellation and refund policy (6.1), and
www.Vietnamhotels.net’s general regulations for hotel cancellation and refund (6.2); extra services (6.3, 6.4)

6.1. The cancellation and refund policy of each hotel are clearly published at our website at the hotel information pages, during the reservation procedure and in the confirmation email and particularly the hotel voucher (for detailed terms & conditions and cancellation policy - as official notification) sent to your registered email address right after your payment confirmation.

6.2. www.Vietnamhotels.net’s general regulations for both hotel cancellation and refund are as follows: Cancellation made prior to the date of arrival:

- If cancellation made more than 30 days prior to check-in date: Free of charge
- If cancellation made within 30 days prior to check-in date: 50% total nights will be charged.
- If cancellation made less than 10 days or no-show (fail to check-in) then all room nights reserved will be charged.

In case the hotel’s cancellation & refund policy of each hotel (6.1) and www.Vietnamhotels.net's (6.2) do not coincide, you apply the former (6.1) to your booking.

The general cancellation and refund policy of each hotel are clearly published at our website at the hotel information pages, during the reservation procedure and in the confirmation email and particularly the hotel voucher (for detailed terms & conditions and cancellation policy - as official notification) sent to your registered email address right after your payment confirmation.


6.3. The cancellation and refund policy on visa on arrival service:

The Vietnam Immigration Department runs a no refund policy on all Vietnam visa related fees as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application, you must contact us immediately to prevent any unnecessary cost being incurred. Once an application for an approval letter has been made by us with the Immigration Department, we are unable to reimburse you the visa approval letter fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. http://Vietnamhotels.net cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

If for any reason you wish to cancel visa on arrival service before your information was received by us, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and your visa application information has been sent to the Immigration as said above, no refund will be given and the service will be completed.



6.4. The cancellation and refund policy on airport transfer service:

If a booking is cancelled by the client at least 48 hours before arrival time, 100% of the service fee will be refundable.

After the flight has landed, we allow 60 minutes (unless you choose your own arrival time on the booking i.e. send after 30 minutes etc.) for client to meet the driver. If you do not show up within 60 minutes, the service fee will be non-refundable.

Please note that certain rates or special promotions are not applicable for cancellation or change. If you wish to review your reservation, please revert to the confirmation email and follow the instructions therein. If you wish to delay-modify-extend-cancel the hotel/extra services, please inform us as soon as possible via email [email protected] or telephone (+84) 2473.005.333 or hotline 0989 383 767.


This website may contain hyperlinks to websites operated by parties other than www.Vietnamhotels.net which are provided for your reference only. www.Vietnamhotels.net does not control such websites and is not responsible for their contents or your use of them. Vietnamhotels.net's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.


www.Vietnamhotels.net reserves the right to change the terms, conditions, and notices under which this website is offered. And you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of this website and its facilities.


The performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of www.vietnamhotels.net’s right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by this website with respect to such use. Any rights not expressly granted herein are reserved.


By accessing this site and using its services, you unconditionally agree with our Terms & Conditions and the Privacy Statement. This means you agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of www.Vietnamhotels.net.

For any questions or matters regarding the above information, please do not hesitate to contact us at:

• Tel : (+84) 2473.005.333
Hotline : (+84) 989 383 767
• Email: [email protected] and [email protected]

Why US ?

  • Simple :Simple registration procedures, easy payment terms & fast-track refunds.
  • Secure :100% secure and confidential site at highest level of online security.
  • Sufficient :Over 400 properties around Vietnam from hotels, to bed-and-breakfasts, to condos, & to all-inclusive resorts.
  • Considerate :24/7 Customer Support with pro-English, skilled, polite & kind-hearted supporters.
  • Reliable :With client-centered approach, the supporting staffs always welcome all feedback from clients to perfect the service.

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