HOTEL BOOKING QUESTIONS
Top Questions
1. What is a Suite?
2. What is King-sized bed?
3. What is a Standard?
4. What is a Superior?
5. What is a Deluxe?
6. How can I change or cancel my reservation?
7. What is Single room?
8. What is Twin room?
9. What is Double room?
10. What is Triple Room?
11. What is ROH?
12. Is there a limit to the number of rooms I can book in one reservation?
13. Are the rooms free of charge for children?
14. How do I make my reservation? What is reservation process at Vietnamhotels.net?
15. How many ways of making payment are there?
16. Why do I fully pay my reservation in advance?
17. What is Queen-sized bed?
18. Are the rates displayed on Vietnamhotels.net per person or per room?
19. What is Extra bed?
20. What does the room rate include?
21. How can I find the hotel of my interest at www.Vietnamhotels.net ?
22. Are taxes and service charges included in the room rates?
Searching
23. Where can I find the address of the hotel?
24. How can I find the location of the hotel?
25. Can I search hotels by price?
26. Where can I find the phone number of a hotel?
27. How can I find the price of a hotel room (hotel room rate)?
28. How can I find the hotel of my interest at www.Vietnamhotels.net ?
Pricing
29. Are the rates displayed on Vietnamhotels.net per person or per room?
30. Are taxes and service charges included in the room rates?
31. Is breakfast included in the room rate?
32. Do I pay the full price for my child(ren)?
33. What does the room rate include?
Payment
34. Why do I fully pay my reservation in advance?
35. When and how much will you charge my card?
36. How many ways of making payment?
37. Can I make a reservation for myself using someone else\'s credit card?
38. What credit cards do you accept? Is it safe to use my credit card?
39. The credit card that I use to make a reservation is invalid or transaction is pending. What should I do?
40. My credit card number is correct, but the online payment gate (Onepay) does not accept? What is the problem?
41. How do I know whether you can successfully charge my credit card or not?
Making a reservation
42. How do I make my reservation? What is reservation process at Vietnamhotels.net?
43. Can I make a reservation directly with the hotel?
44. How does Vietnamhotels.net process my booking at the weekends/national holidays?
45. What should I do if there are not rates for the dates I would like to book?
46. How can I make a Special Request (Bed Type, Non-Smoking, Room Location, room on a certain floor or dietary needs, etc.)? Can I request pick-up service?
47. Is there a limit to the number of rooms I can book within a reservation? In this case, how and when do I have to submit the reservation?
48. Can I book the room within a day? What is the minimum time between the booking and check-in time?
49. Does Vietnamhotels.net provide airport pick-up service? How do we use this service? Does the airport pick-up service fee include in the room rate?
50. Can I book more than 10 rooms with the same room types? If it is not possible, what is the minimum rooms I can book?
Hotel Policies
Hotel facilities











Child policy

Check-in and Check-out hotel

Service offered

Confirming a Reservation
65. How can I check my booking request/status for a hotel? What is \"My Booking\" and how do I use it?
66. How long does it take Vietnamhotels.net to confirm your booking?
67. How can I prove the hotel that my booking is successful? What is \"hotel voucher\"?
68. If I have lost my voucher, what should I do?
69. I have booked a hotel room and finished the payment but I did not receive any confirmation via email. What should I do?
Cancelling/Changing a reservation & Refund
70. What is your hotel cancellation/amendment and refund policy? Is my cancellation/amendment charged?
71. How to change or cancel my reservation?
72. If after payment completion, I would like to change the room types, do I inform the hotel directly or Vietnamhotels.net? If the price of the new selected room is cheaper than the formerly-booked one, will I receive the difference?
73. How do I know that my booking has been cancelled?
74. If my paid reserved room is occupied, do I receive the refund?
75. How do I get the refund for cancellation?
Submitting Hotel Reviews/Comments
76. What are the guidelines for writing a review/comment? What can I write in the review?
77. Why should I write a review?
78. Is there a deadline for writing and submitting my review?
79. Will my review be edited?
80. Where will I find the review on the site?
81. What is the difference between a guest rating (through the reviews) (if any) and the star ratings?
82. Do I need to stay at a hotel to write a review?
83. Do I need to give any identifiable information in the review?
84. What is Vietnamhotels.net\'s privacy statement?
85. Why can\'t I see my review anymore?
86. Do I have to register or create an account to write a review?

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